Shipping policy
We know waiting isn't fun, especially when you're excited about your supplies! As soon as you place your order, our team gets to work wrapping it up with care, ready to be delivered to your door. We offer a variety of delivery options to suit your needs, with different couriers and delivery speeds. Check out the details below to choose the best option for you!
UK Delivery
Enjoy free shipping with Royal Mail Standard delivery on all physical orders over £29! (PDF downloadable patterns are not included in this offer.)
| Order Value | Cost | Delivery Days | |
|
Royal Mail Standard* (Tracked) Mainland UK |
Under £29 | £3.50 | 2-3 working days (excludes weekends and Bank Holidays) |
| Over £29 | Free! | ||
|
Royal Mail Standard* (Tracked) Isle of Man, Jersey and Guernsey |
Under £29 | £5.95 | 2-3 working days (excludes weekends and Bank Holidays) |
| Over £29 | FREE | ||
|
Royal Mail Premium (Tracked)
|
Under £40 |
£5.95 |
2 working days (excludes weekends and Bank Holidays**) |
|
Over £40 |
£3.50 |
Important Notes:
-
Royal Mail Dispatch Times: We aim to dispatch orders placed after 1pm by 6pm of the next working day. (For example, orders placed on Friday afternoon will be dispatched on Monday.)
Exceptions to Our Delivery Service
For exceptionally large and/or heavy orders, our delivery charges may vary. If this applies to your order, one of our friendly Smiles team members will reach out to you before finalising your order.
US and Canada
Please click here for shipping information for US and Canada
Australia and New Zealand
Please click here for shipping information for Australia and New Zealand
Europe and Rest of World
All of our packages are sent with tracking, and most orders arrive within:
-
5–8 working days for Europe
-
21–28 working days for other International destinations
Shipping to European countries is sent using a DDP (Delivery Duty Paid) service*. This means that duties and taxes are paid before delivery, so in most cases you won't need to pay any additional customs charges when your order arrives.
*Unfortunately, our DDP (Delivery Duty Paid) service isn't available for orders to Gibraltar. Orders shipped to Gibraltar are sent using a DDU (Delivery Duty Unpaid) service, which means they may be subject to import duties, taxes, or other customs charges upon arrival. These charges are the responsibility of the recipient.
Please note that delivery times exclude Saturdays, Sundays, and public holidays. If you have any concerns or if your order seems delayed, please don’t hesitate to contact us. We’ll do our best to solve the delivery mystery and keep you updated on your parcel’s journey!
We are unable to ship to PO boxes.
| Delivery Destination | Order Value | Delivery Cost | Delivery Time |
|---|---|---|---|
|
We ship to the following countries with Royal Mail International (Tracked) |
|||
| Ireland, Germany | All orders | €11.95 | 3–5 working days |
| France | All orders | €12.95 | 3–5 working days |
| Austria, Belgium, Spain, Luxembourg, Netherlands, Poland, Portugal, Cyprus, Denmark, Italy, Lithuania | All orders | €13.95 | 5–8 working days |
| Greece, Croatia, Latvia, Romania, Sweden, Slovenia, Hungary, Czech Republic | All orders | €14.95 | 5–8 working days |
| Bulgaria, Estonia, Malta | All orders | €16.95 | 5–8 working days |
| Norway, Iceland, Switzerland | All orders | €9.95 | 5–8 working days |
| Gibraltar | All orders | €11.95 | 5–8 working days |
| Israel, Singapore, Thailand | £0–£150 | £9.95 | 6–10 working days |
| Israel, Singapore, Thailand | £150.01–£400 | £19.95 | 6–10 working days |
Duties and Taxes
Items ordered for delivery outside of the UK or US may be subject to import duties and/or additional taxes or expenses. You will be responsible for the payment of any such duties and/or taxes in addition to the cost of the items.
Please note that we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.
Cross-border shipments may be opened and inspected by customs authorities. You must comply with all applicable laws and regulations of the country to which your parcel is destined. We will not be liable for any breach by you of any such laws.
Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.