Customer Service


Our shipping is now better than ever!

  • Every order now ships from our warehouse in St. Louis, MO

  • Yarn at your doorstep in just 4 - 7 business days

  • 100% of orders are tracked

  • FREE standard shipping on orders over $60!

  • Want it faster? 2-day UPS shipping now available on every order**

  • Your entire order now arrives in one delivery

Shipping Service Shipping Time Order Total Shipping Cost*
Standard 4 - 7 business days Over $60 FREE
Under $60 $4.95
UPS Expedited** 2 business days
(order before 12pm CT)
All $14.95

* Rates are $1 more in Alaska, Hawaii, APO, FPO and US territories

** A small number of zip codes are not eligible for UPS 2-day shipping

We understand that you’re excited to receive your supplies, which is why we aim to ship orders by the following business day. You will receive a shipping confirmation email with a tracking link when your order leaves our warehouse.

Receive your gifts in time! See our Christmas delivery dates.

Expedited Shipping

If you select UPS 2-day shipping at checkout, your package will arrive in 2 business days if you order before 12 noon CT and 3 business days if you order after 12 noon CT.

Expedited shipping is not available on orders shipped to Alaska, Hawaii, APO, FPO and US territories. There are also a small number of US zip codes that are not eligible for 2-day UPS shipping. If you are not offered the 2-day shipping option at checkout, your shipping address is not eligible for this service.

Shipping to Canada

For customers in Canada, we have a flat shipping rate of CA$13.95 and it's free for orders over CA$100!

Large and Heavy Orders

For exceptional orders which are unusually large and/or heavy, our shipping charges may be different. In this case, one of our customer service team members will contact you before your order is finalized.

Duties and Taxes

Items shipping outside of the US may be subject to import duties and/or additional taxes or expenses. You are responsible for payment of any such duties and/or additional taxes.

Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

You can view our full terms of sale here

Have a question or an issue with your order?

If you have any problems, please contact our customer happiness team who will do everything they can to make it right.

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Visit our international sites: Worldwide | Australia