Customer Service


Expert Support for our Customers

Our customer service team are all expert crafters and sleuth-like problem solvers. We prefer to call them the Smiles Team because they work tirelessly to make sure you get all the help and advice you need, and always with a smile! While we try to avoid it, sometimes things go wrong: when this happens Justina and the team are on hand to help and will respond to your problem within 24 hours.

If you have a problem or need some advice please get in touch; you can call us toll-free at 1-866-606-1023, email, send us a message or use our online chat option via the bubble on the bottom right of your screen.

We look forward to hearing from you. In the meantime, happy crafting!

Celebrate the joy of creating! Share your craft and knowledge or pick up some tips.

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