Customer Service

 

FREE standard shipping on orders over $65 and low flat-rate shipping of just $5.95 on all other orders.

  • All needlecraft orders ship from our warehouse in St. Louis, MO 
  • Supplies at your doorstep in just 5 - 10 business days
  • 100% of orders are tracked
  • Split shipments might occur (we'll let you know if so)
Country Shipping service Order Value Shipping cost Shipping time
United States (contiguous) Standard Under $65 $5.95 5–10 business days
Over $65 FREE
Alaska, Hawaii, APO, FPO  Standard Under $65 $5.95 7–10 business days
$65 and over FREE
Puerto Rico Standard All Orders $14.95 7-21 business days
Canada Standard Under $120 CAD $13.95 7–21 business days  
$120 CAD and over FREE

We understand that you’re excited to receive your supplies, which is why we aim to ship orders by the following business day. You will receive a shipping confirmation email with a tracking link when your order leaves our warehouse.

Expedited Shipping

We've sadly had to temporarily suspend the UPS 2 day shipping service, and is not currently available at checkout. 

Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.

Large and Heavy Orders

Exceptional orders which are unusually large and/or heavy, will be shipped via UPS Ground, and will be on your doorstep in 5 - 10 business days. Additional postage costs may apply. If this is the case, a member of our Smiles Team will be in touch.

Shipping to Canada

For customers in Canada, we have a flat shipping rate of CA$13.95 and it's free for orders over CA$120!

Duties and Taxes

Items shipping outside of the US may be subject to import duties and/or additional taxes or expenses. You are responsible for payment of any such duties and/or additional taxes.

Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

You can view our full terms of sale here

Have a question or an issue with your order?

If you have any problems, please contact our customer happiness team who will do everything they can to make it right.