Customer Service


FREE standard shipping on orders over $60 and low flat-rate shipping of just $4.95 on all other orders. Want it faster? 2-day UPS shipping is available for $14.95.**

  • Every order ships from our warehouse in St. Louis, MO

  • Supplies at your doorstep in just 4 - 7 business days

  • 100% of orders are tracked

  • Your entire order arrives in one delivery

Shipping Service Shipping Time Order Total Shipping Cost*
Standard 4 - 7 business days Over $60 FREE
Under $60 $4.95
UPS Expedited** 2 business days
(order before 12pm CT)
All $14.95

* Rates are $1 more in Alaska, Hawaii, APO, FPO and US territories

** A small number of zip codes and PO boxes are not eligible for UPS 2-day shipping

We understand that you’re excited to receive your supplies, which is why we aim to ship orders by the following business day. You will receive a shipping confirmation email with a tracking link when your order leaves our warehouse.

Expedited Shipping

If you select UPS 2-day shipping at checkout, your package will arrive in 2 business days if you order before 12 noon CT and 3 business days if you order after 12 noon CT.

Expedited shipping is not available on orders shipped to Alaska, Hawaii, APO, FPO and US territories. There are also a small number of US zip codes that are not eligible for 2-day UPS shipping. If you are not offered the 2-day shipping option at checkout, your shipping address is not eligible for this service. Please use a street address for expedited shipping, as UPS cannot deliver to PO Boxes.

Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.

Large and Heavy Orders

Exceptional orders which are unusually large and/or heavy, will be shipped via UPS Ground, and will be on your doorstep in 4 - 7 business days

Shipping to Canada

For customers in Canada, we have a flat shipping rate of CA$13.95 and it's free for orders over CA$100!

Duties and Taxes

Items shipping outside of the US may be subject to import duties and/or additional taxes or expenses. You are responsible for payment of any such duties and/or additional taxes.

Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

You can view our full terms of sale here

Have a question or an issue with your order?

If you have any problems, please contact our customer happiness team who will do everything they can to make it right.