FAQs: LoveKnitting & LoveCrochet are becoming one!

Published on June 10, 2019 7 min read

Exciting news! LoveKnitting & LoveCrochet are becoming one!

Yup, that’s right! This month, our family of crafts, LoveCrochet & LoveKnitting, are joining together under one roof - LoveCrafts. We know many of you crocheters and knitters love other crafts too, so we thought it was about time to combine all our crafting love into one cozy craft room. And oh my, it’s exciting - get ready for some new crafts coming very soon. Hello embroidery and cross stitch! (Oh, and our LoveCrafts logo is orange or wait, is it golden yellow?)

What do you have to do? Absolutely nothing! Our name will change like magic, and all your login details will stay the same. The most important thing to remember, is the LoveCrafts community is growing every day, and no matter who you are, or what you’re making, LoveCrafts loves you.

Our crystal ball tells us you may have a question or two, so we’ve put together a list of Q&As to help!

What happened to LoveKnitting.com and LoveCrochet.com and when did it change to LoveCrafts?

Throughout June, we're excited to be cozying up together - LoveCrochet.com has already moved to LoveCrafts.com, with LoveKnitting soon to follow.... We’ll keep you in the loop and will email you when everything’s changed over so you know what’s going on.

What is LoveCrafts.com and why did it launch?

LoveCrafts all began back in 2012 with a simple mission to build a home for makers. We kicked things off with LoveKnitting.com as a one stop shop for all your knitting needs, adding a designer platform and a community to boot. We wanted to spread the yarny joy to our crocheters too, so we brought LoveCrochet.com to life in 2015.

Since then, we’ve had many requests to add new crafts and after lots of careful research, and insightful conversations with our customers, we knew we had to make it easier for you to find everything you need in one place. Thanks to all your lovely support, we’re going to combine LoveKnitting and LoveCrochet under one roof - LoveCrafts.com. You will find exactly the same yarns, patterns, community, inspiration and fabulous service you love from LoveKnitting and LoveCrochet, brought to you under one roof. The difference? We’ll be adding more crafts to inspire and delight! (did someone say embroidery and cross stitch?!) Watch this space. Find out more About Us.

What does this mean for me?

We’ll be doing everything for you, so you won’t need to do a thing. LoveKnitting and LoveCrochet will become LoveCrafts.com as if by magic! You’ll get the same great service and see the same great range of yarns, accessories and patterns. As we add more crafts to LoveCrafts, you’ll be able to shop more of the crafts you love in one place.

And if you’re not into other crafts that’s ok too! We understand some of you are steadfast knitters or crocheters, no matter the weather. We’ll be making it easier for you to pick the crafts you love in your profile - to see more of the things you’re interested in. You’ll be able to choose from Knitting, Crochet and Sewing, with more exciting crafts coming soon including Embroidery and Cross Stitch. Yippee!

Will I have to make a new account?

You don’t need to do a thing. As if by magic we’ll move everything under our new LoveCrafts home, for you, so you can use your existing LoveKnitting or LoveCrochet account details to log in. You’ll see all the same details in your account.

How will I login? I had my password saved on LoveKnitting.com/LoveCrochet.com

You'll simply log in with the same details you used to sign up to LoveKnitting.com or LoveCrochet.com. If you’ve forgotten your password, not to worry! Just click on ‘Forgot Your Password’ link to reset your password. You’ll receive an email with the email address you used to sign up at LoveKnitting or LoveCrochet to reset it.

I had 2 different accounts, one for LoveKnitting and one for LoveCrochet. What will I do?

Our lovely Smiles would be happy to help merge your accounts. Just send them an email at info@lovecrafts.com and they’ll get right on it.

Can I still see my old orders?

Of course, your order history will be there for you to see in the Account Area. All you need to do is sign in to your account with the email and password you use on LoveKnitting or LoveCrochet and click Account (under the Me icon in the top left). You can see all previous orders in the My Orders tab.

I just placed an order with LoveKnitting.com? Will I still get it? How do I track it?

Your package will arrive just as normal! And you can use exactly the same tracking code.

What will happen to my projects, favorites and collections?

All the lovely things you’ve uploaded, saved and shared will still be there. All you need to do is sign in to your account with the email and password you use on LoveKnitting or LoveCrochet and click My Profile (under the Me icon in the top left) where you’ll be able to see your profile, projects, collections and favorites.

Will I still be able to access all the patterns I downloaded in my pattern library?

Absolutely! Simply sign in to your account with the email and password you use on LoveKnitting or LoveCrochet and click on ‘My Library’ to see all of your lovely patterns.

If I shop from LoveCrafts will my yarns and patterns come from the same place as LoveKnitting and LoveCrochet?

Yes! We're not moving anywhere and the company is still the same as before - still the same bunch of lovely makers running the show, despatched (“shipped” for the US) from the very same places.

Are my rights still the same in relation to things I have bought in the past?

Yes, your legal rights remain exactly the same. As well as changing from LoveKnitting and LoveCrochet to LoveCrafts we have also changed our company name from LoveCrafts Collective to LoveCrafts Group and our UK trading company has changed from Loveknitting Ltd to Lovecrafts Makers Limited, but nothing else has changed about your contractual relationship with us.

Will I get the same deals?

You bet! We’d never let that change. You’ll still get fabulous offers and deals - and even more of them!  

Will delivery and customer support still be awesome?

Before we even dipped our toe in the LoveCrafts water, we spent a long time researching and planning, and making sure that nothing would change in terms of our speedy deliveries and our dedicated customer support. The same Smiles team are still on hand to answer all your questions, and offer help and advice.

Will I be able to order from different crafts (for example, a crochet hook and knitting pattern) and pay all together?

Yes indeed! That’s what makes this all so exciting. You can shop for all your craft needs in one place. So if you need to top up your thread stash whilst shopping for your next sweater project or add an embroidery pattern or two, you can! Which makes it even easier to reach that free delivery threshold! Win-win!

Can I use existing LoveCrochet or LoveKnitting Gift Cards on LoveCrafts?

YES you can! If you've got a gift card you haven't redeemed yet from either LoveCrochet or LoveKnitting and it is still valid to use, you'll be able to use across the whole of the LoveCrafts site.

Can I still buy good yarns on LoveCrafts?

YES! We’ll have all the yarns you love, just like on LoveKnitting and LoveCrochet, don’t you worry about that! Of course, we’ll say goodbye to some yarn lines if they’re discontinued by the supplier, or remove a shade or two if they’re not loved, as we normally do, but we will continue to offer you the most extensive range of knitting and crochet supplies on the planet. (phwoar, what a sentence.)

What will I love about it?

We are fizzing over with excitement at the thought of introducing you to new crafts and expanding knitting and crochet! There will be amazing new patterns, products, offers and tutorials, and we’re bringing friends on board from new craft communities to share their expertise.

Will my favorite craft still feel the love?

Of course! We’re putting as much energy and enthusiasm into knitting and crochet as we always have - if anything, our passion for yarn crafts is even bigger! We’ll be launching new patterns, products and inspiration weekly.

Will I be sharing my community feed with other crafts?

Every craft will have its own community of like-minded crafters, but you can join as many communities as you like. There’ll be lots more community fun coming your way as our journey unfolds. Curl up and carry on!

What new crafts will you be adding?

We’re keeping it a surprise for now, because, well, who doesn’t love surprises! But we’ll let you in on a secret… The next one, coming very soon, involves a needle and thread. Have you guessed it? Sign up to our email newsletter to be the first to hear when we have our big reveal.

What if I only do one craft?

We get it - so many crafts, too little time. Sometimes you have to focus on just one. Not to worry, we’re here to serve you on whatever maker journey you’re on. That’s why we’ve made it easy to find everything you need for a specific craft like knitting or crochet, if that’s what you’re looking for. Just follow the menu for your favorite craft or type what you’re looking for in the search bar. We’ll do the rest. Plus, our friendly smiles team is always here.

We’re LoveCrafts because we LOVE crafts!

It’s true. We love craft! Our teams are full of people who love all kinds of different crafts from lamp making to baking, from knitting socks to making cards. If you’d like to work with us, keep an eye on our LoveCrafts vacancies - and if you’re a designer, or a blogger, we’d love to hear from you too!  

We also want to say a big thank you for enabling us to reach our dreams. We’re going to get cheesy on you now… But we really couldn’t be creating LoveCrafts without you. There are millions of makers worldwide experiencing the joy of making because of you. There’s a roomful of creative makers living a play not work dream at LoveCrafts because of you. So thank you. And we’ll aim to give our thanks forever by providing you with an amazing home for you and all the makers across the world. Here’s to weaving a future full of craft joy together, one stitch at a time!

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