Customer Service


Our Delivery Service

Our aim is to delight you with our delivery service and beautiful packaging. We have a few options for UK deliveries:

Free shipping with standard delivery on all orders over £25.

  • Standard - 2-4 working days to arrive after despatch and costs £2.95.
  • Speedy - 1-3 working days to arrive after despatch and costs £3.95.
  • Priority DPD - order before 1pm (Mon - Fri) for next working day delivery at a cost of £4.95.

We endeavour to dispatch all orders by the next working day. During extremely busy periods, it may take an extra day or two to despatch your order. However, you can be assured that it will always be carefully packed and beautifully wrapped with love from our team. As soon as your order is ready to be shipped from our warehouse you will receive a shipping confirmation e-mail.


Exceptions to our delivery service

For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.

Priority service is offered in Mainland UK, but may be subject to delays in remote areas. If you live at one of the following postcodes listed here, please allow some extra time for delivery - all orders should arrive within 7 working days of leaving the warehouse.

Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.

If you have any problems at all, please contact our customer services team who'll do everything they can to make it right!

Visit our international sites: Australia