Customer Service


Our delivery

Your LoveCrafts parcel is expertly packed and beautifully packaged, ready to be delivered to your door. We have a few options from our UK warehouse:

Free shipping with standard delivery on all orders over £25.

  • Standard - 5-8 working days to arrive after despatch and costs £2.95.

Please check our delivery information for the latest despatch times and costs.

Christmas Delivery!

We recommend ordering before the cut off dates below to ensure a very merry craft-mas!

Christmas delivery cut off dates
Delivery destination Order before
United Kingdom & Islands 17th December
Germany (Standard Hermes) 14th December
Germany (Priority DHL) 20th December
Africa, Asia, Caribbean, Central and South America, Far and Middle East 2nd December
Cyprus, Malta 2nd December
Australia, Greece, Eastern Europe (except Czech Republic, Poland and Slovakia), New Zealand and Turkey 2nd December
USA, Canada 2nd December
Czech Republic, Finland, Italy, Poland, Sweden 5th December
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland 5th December
Belgium, France, Ireland, Luxembourg 5th December

Exceptions to our delivery service

For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.

Priority service is offered in Mainland UK, but may be subject to delays in remote areas. If you live at one of the following postcodes listed here, please allow some extra time for delivery - all orders should arrive within 7 working days of leaving the warehouse.

Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.

Need to get in touch? We're on hand to help! Check out our FAQs for answers to your most common questions.

Visit our international sites: Australia