Customer Service
easy returns

 

Easy returns and quick refunds

We want you to love our service as much as you love craft. Every time you use our site we want to make you smile. If there's anything wrong with your order, simply return it within thirty days using the address label on your delivery note. As soon as our lovely warehouse team has received your products in resaleable condition, we will issue you a refund and let you know by email.

If you have lost the delivery note, the return address to send your goods to is: LoveCrafts @ Clipper Logistics. Warehouse 39 Potters Site, Bay 12. Selby Rail Terminal. Barnby Road, Selby. YO8 5BL.

You may return new and unused products within thirty days of delivery for a full refund of the cost of the goods only, but you will be liable for the costs of shipping the goods to us. We will not refund original postage costs. Unfortunately we cannot refund yarn that has been wound into a ball, or partial yarn or color packs. Only full yarn packs are returnable.Please return products with appropriate packaging (the original, undamaged packaging is best) and the original delivery note - please let us know why you are returning the item. Please do get a proof of posting receipt just in case your parcel goes astray.

Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear. Please ensure there is a copy of the postal cost receipt returned with the faulty item(s) so that we can reimburse this amount. Please do not return by courier as we will not accept full courier charges.

* We are unable to accept returns of digital patterns once downloaded, unless there is a fault. In the case of a fault with digital pattern downloads, please contact us here within 30 days of purchase. It is your responsibility to download the pattern(s) and check that for faults within this period. We will not be able to issue a refund after this time.

In addition to our own Returns and Refunds Policy: under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days upon receiving any goods to cancel your order. When cancelling an order you can only cancel the entire order, no partial cancellations will be accepted. Where you exercise this statutory right to cancel, we will fully refund the price paid for the goods and the original delivery costs. The refund will be paid to you once we receive the goods in resaleable condition. In all cases of cancellation, the notification to us must be made in writing (e-mail counts as in writing) within 14 calendar days of you receiving the goods and should include the order number and details of the claim. Your email, letter or fax will be deemed to have been received by us on the date you send it. The goods must be sent with their original, undamaged packaging and the original invoice. Please note that if you have purchased digital goods from us such as digital patterns, once you have downloaded those digital goods, you will no longer be able to cancel your order

If you have a problem or need some advice please get in touch; you can send us a message or use our online chat option via the pop-up on the bottom right of the screen.

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